Help Center

Product Support & Frequently Asked Questions

Find answers to common questions about OneTap AI and MD Speed, or submit a technical support ticket.

Frequently Asked Questions

Does OneTap AI work offline?

Supported local utility features in OneTap AI process data directly on your device and continue working without an active internet connection. Cloud connectivity is used only for checking release updates, announcements, or opening support.

Are my personal files or scanned documents uploaded to the cloud?

No. OneTap AI does not upload your personal images, scanned documents, OCR text, or local notes to cloud servers without an explicit feature requirement and your clear consent.

What is the release status of School ERP?

School ERP is currently In Development. Only verified progress milestones are shown on our website until the platform reaches official commercial release.

How do I request data deletion or contact the Grievance Officer?

You may request access, correction, or permanent erasure of your support ticket or contact history at any time by emailing grievance@mdspeed.in or support@mdspeed.in. Our designated Grievance Officer acknowledges all requests within 48 hours and fulfills them within 30 days as per the IT Rules 2021.

Submit a Support Ticket

Report an issue or request help with OneTap AI. Do not include sensitive passwords or private files.

🔒 Support Privacy & Security Notice

Purpose of Collection: We collect your name, email, and issue details solely to investigate and resolve your technical question. This ticket is stored securely in Google Cloud Firestore with admin-only access, spam filters, and strict rate limits. All support requests are retained for 7 to 10 days only and permanently deleted thereafter (zero long-term storage).

⚠️ Security Alert: Never share account passwords, OTPs, secret keys, bank details, or private identity documents in tickets.